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Ask your users anything

Get to know your users' needs and inner thoughts about you and your product, with this simple widget.

FAQ

Account and subscription

    When does my free trial begin?

    Your 7 day free trial will begin after you have entered your billing information while logged in. Until then, you can play as much as you want in the dashboard.

    After the 7 days, we will charge you for the subscription you have chosen. If you don't want to be charged, you will need to cancel the subscription before that.

    How can I delete my account?

    You can choose to delete the account on the settings page.

    Will my data history disappear once my subscription ends?

    All your data will be saved even when your subscription ends and isn't renewed.

    To delete all of your history, you have to delete your account.

Affiliate

    How can I become an affiliate and earn money?

    1. Sign up for an account
    2. Setup an affiliate account in your settings
    3. Promote Pollr.net with your affiliate link
    4. Earn money for each paying customer referred by you

    More info at our affiliate page.

Payments

    Which payment methods do you offer?

    You can pay with PayPal, and with most credit and debit cards. Our payments are powered by Braintree.

    payment logos

    In which currency can I pay?

    Our pricing is displayed in USD, but our payment provider (Braintree) supports more than 130 local currencies in 44 countries.

Questions and answers

    How many questions can I ask?

    You can ask an unlimited number of questions. The limit is how many answers your users will send you.

    What is the monthly answer limit tied to, and how does it work?

    The answer limit is tied to your plan. Your limit will reset every 30 days from when you started your subscription and your trial ended.

    What happens If I exceed my monthly quota for answers?

    When you hit your answer limit, your widgets will stop showing on your websites. They will start to show up again when you enter your next 30 day period.

    You can always increase your answer limit by upgrading to a bigger plan.

Widget

    Can I customize the widget's look?

    Yes. Each widget has its own editor where you can pick between some color themes, or create your own complete look in the advanced mode.

    Do I have any control over when or how to show the widget?

    Yes, there's a few settings for each widget, for example to show it minimized when loaded. There's also a JavaScript API for you developers out there with more control. Check out the documentation page.

    Does the widget work with a single page application (SPA)?

    Yes, we designed the widget with that in mind :) Check out an example of how to implement the widget in an SPA at our documentation page.

    I've added the widget to my website, but the widget is not appearing. What's wrong?

    To display the widget, make sure you have completed these steps:

    • You will need to activate the widget by starting a subscription, thus beginning your 7 day free trial
    • Make sure that the website domain in your settings is matching the domain where you have installed the widget
    • Make sure your questions are set as published
    • Make sure your that today's date is within your questions' start and end dates

    Are there any plugins for easier installation?

    We don't have any plugins yet, so for now, you would have to install the script manually.

    Upcoming plugins:

    • Wordpress plugin
    • Rails gem

    If you need help with installation, or if you want to suggest more plugins, you can always contact our support for help :)

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